Are You Using Social Media for Customer Service?

Would you like an advantage over your competitors? Then start paying attention to comments made on social media. If someone posts a question or complaint on your company Facebook page or on Twitter, it is in your best interest to address it.
According to a study by LiveOps and Harris Interactive, “More than half of companies don't respond to questions posted on Facebook and Twitter, the study said, even though social networks are quickly becoming one of the most popular ways to connect with businesses.” ~ Heather Somerville
, Companies slow to use Twitter, Facebook for customer service, study says
Ignoring unfavourable comments will not make an issue go away. Be present and interactive. Your company’s reputation will ultimately benefit.

"Meetings Industry" Euchre Tournament

In support of The Princess Margaret Hospital for Cancer Research

On May 8th., the second annual "Meetings Industry" Euchre Tournament (MIET) will take place at The Allstream Centre at Exhibition Place in Toronto, in support of the Princess Margaret Hospital for Cancer Research. Co-Sponsored by Tourism Toronto, the event is bringing out avid and closeted Euchre players from the meetings and events industry. In 2012, the Tournament raised just under $11,000 for cancer research. With the support of Scotiabank promising to match every dollar we raise on the night of the event, we hope to double our efforts this year. 
Registration is now open:
To sponsor or donate prizes contact:
Stephanie Lander 
Allstream Centre
T: 416-263-3377
For more information:
Sheila Wong
BBW International Inc
T: 416-565-6692


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