Tag Archives: accountability

Keep It ‘Real’ to Improve Sales

“When a disgruntled customer calls, it’s tempting to use the company as a scapegoat. The sales rep has the personal relationship with the customer, so it’s easier to deflect blame to the employer and try … Continue reading

Posted in Association Administration, Solopreneur | Tagged , , | Leave a comment

YOU Don’t Want To Make THIS Marketing Mistake!

“For modern marketers, the big risk of insincerity is getting found out. With the Twitterverse, Blogosphere, and Yelp out there, it's fairly difficult to fool anyone for long. Fiji Water ran smack into that problem, … Continue reading

Posted in Solopreneur | Tagged , , , , | Leave a comment

Is ‘Dignity’ Part Of Your Customer Service?

Take a moment and reflect on the best customer service experience you have had. Compare it to the worst customer service experience you have had. What were the differences between the two experiences? Did you feel … Continue reading

Posted in Association Administration, Solopreneur, Virtual Assistance | Tagged , , , , , , , , , | Leave a comment

LEADERS: What Keeps You Up At Night?

If you worry about your organization’s lack of vision, communication, accountability, and execution, then you are not alone. John Spence, author of Awesomely Simple: Essential Business Strategies for Turning Ideas into Action, discovered a “diverse sample … Continue reading

Posted in Association Administration, Solopreneur, Virtual Assistance | Tagged , , , , , , , | Leave a comment