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Tag Archives: accountability
“When a disgruntled customer calls, it’s tempting to use the company as a scapegoat. The sales rep has the personal relationship with the customer, so it’s easier to deflect blame to the employer and try … Continue reading
Take a moment and reflect on the best customer service experience you have had. Compare it to the worst customer service experience you have had. What were the differences between the two experiences? Did you feel … Continue reading
If you worry about your organization’s lack of vision, communication, accountability, and execution, then you are not alone. John Spence, author of Awesomely Simple: Essential Business Strategies for Turning Ideas into Action, discovered a “diverse sample … Continue reading