Tag Archives: communication

Jump Start Project Momentum

We do a lot of communicating during our work day. When the flow of communication is successful, we make progress. Progress halts when communication breaks down. Losing focus of the “big picture” can be a … Continue reading

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Marketing the CASL Way: How to Work within the New Canada Anti-Spam Legislation

By Javed S. Khan When it comes to marketing, you know how valuable your list can be – especially your email list. It is the key to nurturing prospects and getting more business in the … Continue reading

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Is Your Company ‘Investing in Revenue’?

In his article, The Test That Most Executives Fail, Lee B. Salz describes a hypothetical situation that occurs in most corporations. He introduces a manager and the CEO of the fictional The Magic Mirror Company. … Continue reading

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How Do You Cope With ‘Corporate Denial’?

‘Denial’ is a commonly used defense mechanism that we often recognize in others before acknowledging we are doing the same thing. Are you able to recognize the signs of ‘corporate denial’? Here is an example … Continue reading

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Does Your Company Appreciate You?

Regardless of your role in the company, it is nice to feel appreciated by the people you work with. Expressing appreciation does not have to be elaborate or public all the time. Sometimes a simple, … Continue reading

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Keep It ‘Real’ to Improve Sales

“When a disgruntled customer calls, it’s tempting to use the company as a scapegoat. The sales rep has the personal relationship with the customer, so it’s easier to deflect blame to the employer and try … Continue reading

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Are You Using Social Media for Customer Service?

Would you like an advantage over your competitors? Then start paying attention to comments made on social media. If someone posts a question or complaint on your company Facebook page or on Twitter, it is … Continue reading

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Office Politics Starts With You

“But politics are a natural outgrowth of any organization. You simply can't escape the fact that your business is made up of people, all of whom have different backgrounds, experiences, and opinions.” ~ Jay Steinfeld, Inc. … Continue reading

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Would You Rather be a ‘Boss’ or a ‘Leader’?

Have you ever considered the difference between a ‘boss’ and a ‘leader’? British journalist, Russell Ewing offers this perspective, “A boss creates fear; a leader, confidence. A boss fixes blame; a leader corrects mistakes. A … Continue reading

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Are You Active on LinkedIn?

If LinkedIn is not living up to your expectations, it’s time to evaluate your participation efforts. Having a profile and belonging to several groups is a good start on this social network. To take advantage of … Continue reading

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