Warning: Some Clients Are Bullies

Is the customer always right? The right customers are. How do you handle the wrong customers? Let’s face it, we all experience a customer who is not a good match for our business or service. The wrong type of customer leaves us emotionally drained and costing us money.
Baron Christopher Hanson, in his article "
Is your company being bullied by customers?", suggests:
The first step for a bullied business owner is to confront four transactional deficiencies:

1.  Poor prospect negotiation and customer queuing
2.  Lack of written transactional policies and guidelines upfront
3.  Weak or inexperienced front-line employees incapable of maintaining transactional boundaries (lion taming)
4.  Zero legal, accounting, or business strategy counsel in place

In my experience, chaotic, sloppy, unprofitable organizations routinely exude evidence of multiple transactional deficiencies simultaneously.”

Maker Shaker 2013
Join us at the 4th Annual Maker Shaker martini-themed fundraising event hosted by the Ontario Crafts Council. All proceeds go to OCC fundraising initiatives.
Wednesday, May 8, 2013 – 7:30pm
Neubacher Shor Contemporary Gallery
5 Brock Avenue, Toronto, M6K 2K6
Please join the Ontario Crafts Council, for the coolest party this Spring – the 4th annual Maker Shaker! As an evening designed to celebrate craft, we invite you to don your favourite cocktail attire and come mix and mingle with makers, collectors and enthusiasts from across the province. 
This year’s bash features an open bar with bottomless vodka martinis from Still Waters Distillery, wine selections from Hillebrand, all paired with sizzling snacks by à la carte catering, fresh shucked oysters from Oyster Boy and scrumptious sweets from Whole Foods. 
Come prepared to bid! The silent auction features a fabulous selection of over 70 items ranging from one-of-a-kind pieces donated by OCC members to gift certificates from local businesses, theatres, hotels and restaurants. Guests can also choose to drink from an incredible array of take home one-of-a-kind martini glasses for only $20, and purchase tickets for a chance to win amazing raffle prizes.
OCC Members, advance: $30
Non-OCC Members, advance: $40
Student, advance: $15 (please bring student ID with you)
Everyone, at-the-door: $50
For more information and registration details, including the upcoming silent auction preview gallery, please visit
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